Refund policy

Last Updated: February 12, 2026

At PurePaws Naturals, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we are here to help.

Return Policy

We offer a 30-day return policy for all PurePaws Naturals products. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Unopened and unused

  • In the same condition as when you received it

  • In its original packaging

  • With proof of purchase or receipt

To initiate a return, please contact us at orders@avacommerce.net. Our customer support team will guide you through the return process.

Damaged or Defective Items

If your order is defective, damaged, or if you receive the wrong item, please contact us immediately at orders@avacommerce.net. We will evaluate the issue and work with you to resolve it as quickly as possible.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (e.g., food or supplements that are opened)

  • Personal care products (e.g., opened beauty products)

  • Custom products (e.g., special orders)

  • Hazardous materials or flammable liquids and gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure about whether your product qualifies for a return, please reach out to us at orders@avacommerce.net.

Exchanges

To ensure you get the correct product, we recommend processing a return for the unwanted item and making a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without the need for justification. To be eligible for a return under this policy, the item must be:

  • Unopened

  • Unused

  • In its original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you if your return has been approved. If approved, you will be refunded on your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If 15 business days have passed since your return was approved and you have not received your refund, please contact us at orders@avacommerce.net.